Terms & Conditions

CrewSynk is operated by CrewSynk Ltd, a company registered in England and Wales (company number 17194182), with its registered office at Flat 1, 2 Hoffmans Road
London
E17 6ZF
United Kingdom ("we", "us", "our").

These Terms & Conditions ("Terms") govern your use of CrewSynk, available at crewsynk.co.uk ("the Platform"). By creating an account you agree to these Terms in full. If you do not agree, do not use the Platform.

Contact: support@crewsynk.co.uk

CrewSynk is a software tool that helps freelancers and teams in the events and trades industries to create and manage jobs, assign crew members, and generate and send invoices.

CrewSynk is a software tool only.

We do not employ any users, arrange any work, broker any services, handle payments between users, or take any responsibility for agreements made between Owners and Members through the Platform.

CrewSynk does not guarantee that any job will be completed, that any worker will be available, or that any payment will be made between users.

CrewSynk does not act as an employer, agent, broker, staffing agency, or payment provider in relation to any user or any work arranged through the Platform.

Each user is solely responsible for their own tax obligations (including income tax, VAT, National Insurance, and corporation tax), employment status determinations, compliance with employment law, and any other legal or regulatory obligations arising from their use of the Platform or from work arranged through it.

We make no representations about the employment status of any user. Nothing in these Terms creates any employment relationship, partnership, or agency between CrewSynk and any user.

Users are solely responsible for the accuracy, completeness, and legality of any invoice generated or sent through the Platform. CrewSynk does not review, verify, or guarantee the accuracy of any invoice. We are not liable for any errors, omissions, or legal issues arising from invoices created by users.

It is the user's responsibility to ensure that invoices comply with applicable tax law, VAT rules, and any other legal requirements. CrewSynk is a tool to assist in creating invoices and is not a tax adviser or accountant.

The Platform is provided "as is" and "as available" without any warranty of any kind, express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, secure, or free from bugs, errors, or harmful components. We do not warrant the accuracy, completeness, or reliability of any content on or generated by the Platform.

To the fullest extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

You must be at least 18 years old to use CrewSynk.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must provide accurate information when registering and must not impersonate another person or organisation.

There are two account types:

• Owner — creates workspaces, adds jobs, and invites crew.
• Member — a freelancer or crew member invited to a workspace.

Certain features require a paid subscription. Fees are charged through Stripe, our payment processor.

By subscribing, you authorise us to charge your payment method on a recurring basis (monthly or annually, depending on the plan selected). Prices are displayed in GBP and are inclusive of any applicable VAT unless stated otherwise.

Cancellation and refunds. Subscriptions are billed in advance.

When you cancel, you keep access until the end of your current billing period. Because of this, we do not refund partial periods or unused time.

Refunds may be issued in the following cases:

• You were charged after cancelling your subscription
• The service was unavailable for an extended period due to our fault
• You request a refund within 14 days of your first payment and have not used the service in any meaningful way

Refund requests can be made by contacting support@crewsynk.co.uk. See our Refund Policy for full details.

We reserve the right to change subscription pricing with at least 30 days' notice. Continued use after that date constitutes acceptance of the new price. If a payment fails, we may suspend your account until payment is resolved.

You agree not to use CrewSynk to:

• Upload or transmit content that is unlawful, fraudulent, defamatory, or abusive
• Gain unauthorised access to the Platform or another user's account
• Send spam or unsolicited messages
• Impersonate any person or misrepresent your identity
• Scrape, copy, or harvest data from the Platform
• Use automated tools to access the Platform without written permission
• Disrupt, damage, or impair the Platform
• Facilitate tax fraud, money laundering, or any criminal activity

We reserve the right to suspend or terminate accounts that breach this section without notice.

You retain ownership of content you upload. By uploading, you grant us a limited licence to store and display it solely to operate the Platform for you. You are solely responsible for the accuracy and legality of your content, including invoices sent to third parties. We do not review user content and are not responsible for it.

CrewSynk is not a party to any agreement between Owners and Members. We are not responsible for whether jobs are completed, cancelled, or disputed; whether payments are made between users; the accuracy of any invoice; or any employment, tax, or legal obligations between users.

Disputes between users must be resolved between those users directly. CrewSynk will not act as arbitrator and accepts no liability in relation to such disputes.

Any decisions made based on information or content provided through the Platform are made at your own risk.

To the fullest extent permitted by law, CrewSynk Ltd, and any employees, contractors, or agents, shall not be liable for:

• Any indirect, incidental, special, or consequential loss or damage
• Loss of profits, revenue, business, contracts, or anticipated savings
• Loss of goodwill or reputation
• Loss or corruption of data
• Any loss arising from your reliance on the Platform or its output
• Any loss caused by events outside our reasonable control
• Any loss arising from your failure to comply with tax, employment, or legal obligations

Where liability cannot be excluded under UK law, our total aggregate liability to you shall not exceed the greater of: (a) the total subscription fees you paid to us in the 12 months preceding the event giving rise to the claim, or (b) £100.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be limited by law.

We aim to keep CrewSynk available but do not guarantee uninterrupted access. We may perform maintenance or make changes at any time and will give reasonable notice where practicable.

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice. Continued use after the notice period constitutes acceptance.

We are not liable for any failure or delay caused by events outside our reasonable control, including but not limited to internet outages, third-party service failures, or acts of government.

By you. You may close your account at any time through account settings.

By us. We may suspend or terminate your account immediately if you breach these Terms, we reasonably suspect fraudulent or illegal activity, you fail to pay subscription fees, or we are required to do so by law.

On termination, your access will cease. We may retain data as required by law or our Privacy Policy. You remain responsible for obligations arising before termination.

All software, design, trademarks, and content forming the CrewSynk Platform are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works without our prior written consent.

CrewSynk integrates with Stripe (payments), Supabase (infrastructure), and Resend (email delivery). Use of these services is subject to their own terms and privacy policies. We are not responsible for the acts or omissions of these providers.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For questions about these Terms, contact us at support@crewsynk.co.uk or write to Flat 1, 2 Hoffmans Road
London
E17 6ZF
United Kingdom.